Escape to Nusa Penida

Registration Terms

Any registration request must be made by email to the Local Agency or directly online via the Client Area accessible from the Local Agency's website or our grouping website www.nomadays.fr.

To log into the Client Area, simply enter the username and password created during the first login.

Registration is considered final once the online booking form is completed and upon receipt of the payment of the deposit and/or balance, depending on the registration date.

Depending on the services chosen and the regulations of the country, a photocopy of the passport may be requested by the Local Agency. If the photocopy of the passport is not sent within the time frame specified by the Local Agency, they cannot guarantee the proper execution of the booked services.

Once the payment is made, a confirmation email is sent to the Client. It includes confirmation of the payment as well as a downloadable electronic invoice.

An acknowledgment of receipt is sent to the Client electronically. In the event the Client does not receive the acknowledgment, the booking will still be considered final upon its receipt by the Local Agency.

Payment Terms

Registration made more than 30 days before the departure date

The Client must pay a deposit of 30% of the total amount of the booked services. The balance of the trip must be paid no later than 30 days before the start date of the trip.

Registration made less than 30 days before the departure date

The Client must pay the total amount of the trip in a single payment.

Payment Methods

Upon confirmation of your booking, your local agent will prepare your electronic invoice, issued in the name of the Nomadays local agency collective, a travel agency duly registered in France.
Payments can be made either:

• by credit card online with no fees, through the payment links provided on the electronic invoice.
• by bank transfer to the Nomadays travel agency account, based in France and duly registered.

The electronic invoice is updated with each payment received and can be viewed at any time from the Client Area. It can also be downloaded and printed.

Cancellation Terms and Fees

In the event that the Client is forced to cancel the trip, they must inform the Local Agency and their insurer by any written means that allows for acknowledgment of receipt, as soon as the cause of the cancellation arises. The date of issuance of the written communication will be considered the cancellation date for the billing of cancellation fees. In general, the insurance company will determine, based on the documents provided directly by the Client, the date of the event that led to the cancellation decision in order to decide whether to reimburse the cancellation fees.

Total Cancellation Fee Scale:

• More than 45 days before the departure date: 30% of the total price including tax of the trip
• 44 to 31 days before the departure date: 40% of the total price including tax of the trip
• 30 to 14 days before the departure date: 50% of the total price including tax of the trip
• 13 to 7 days before the departure date: 75% of the total price including tax of the trip
• Less than 7 days before the departure date: 100% of the total price including tax of the trip

Partial Cancellation Fee Scale, except in special cases:

If a traveler registered for a private trip cancels their participation, while the trip is maintained for the other participants:

• For personal services (non-shared): the cancellation fee scale above will apply to the traveler who cancels.
• For shared services: a fee of 100% will be charged, regardless of the cancellation date, for the participant who cancels on their share of the shared services of the trip.

When multiple clients have registered for the same file and one of them cancels their trip, the cancellation fees will be deducted from the amounts collected for that file, regardless of who made the payment.

In the case of cancellation for any reason, external costs not covered by the trip booked with the Local Agency and incurred by the Client, such as transport fees to the departure location and return to the home (airline, train, or bus tickets), visa fees, travel documents, vaccination fees, cannot be refunded.

Contract Transfer

In the case of a contract transfer, the Client must inform the Local Agency at least 7 days before the departure by email. This transfer is possible subject to the availability of air transport and the appropriate level of the transferee. It may incur additional costs (particularly in the case of flight ticket changes and personalized services), which will be billed to the designated transferee. In any case, the transferor and transferee are jointly responsible for the payment of the trip price and any additional fees.